Customer Service

 Return Policy

If you need to exchange your shoes they must be in perfect condition. Shoes must be returned within 21 days from the date received. If you receive an item with an imperfection please call immediately upon receiving the shoes. Before trying on shoes, be sure feet are clean. To prevent toe prints place tissue under toes.

 * Shoes must be tried on carpet not hardwood floors.

 * All returned shoes must be free of any marks, toe prints, or scrapes on the soles.

 If you need to return your shoes, please stuff the tissue back in the toes and place each shoe in their individual plastic bags. Please face the heels toward the outside of the box. If and item is returned without the original box/Lid or if the shoe box is used as a shipping box there will be a 10% restocking fee. Once your package generates a tracking number and is shipped, ModelBride is not responsible for its where abouts. Any cost occurred if needed to change address during shipping is the customer responsibility.   Please DO NOT REFUSE UPS shipment,  this will also result in a $10 fee.

 There is no restocking fee on the first three pairs of shoes ordered.  A $5.00 RESTOCKING FEE per pair will apply the on 4th pairs of shoes & more.

SHIPPING is the responsibility of the customer unless otherwise stated in a current promotion.

For your convenience,  a return label is included in most boxes.  Adhere the label to the front of the shipping box and drop the package off at any Fed Ex location.  Customers are responsible for return shipping cost.  $8.95 will be charge to you for each Fed Ex label used.  If you do not wish to use the label you may return the shoes via UPS, USPS or Fed Ex. 

Gown Return Policy

We take pride in the quality of our merchandise and want you to be happy about your order. We are happy to offer easy, no-hassle refunds or exchanges on shoes & accessories, received within 21 days of receipt that are not custom orders. All returned products must be unworn and in original packaging with tags affixed. Shipping fees will not be refunded.All dresses are final sale. Each dress is custom made for your order and can not be canceled. Please contact us within 24 hours of placing your order if any changes need to be made. If you've already made your purchase and you need to make a return or exchange, just download our Returns Form and mail it back with your item. Please ship all returns and exchanges back to the following address:    



Privacy Policy

We require you to provide certain identifying information when you order product from our web site. Model Bride uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their credit card account numbers). Contact information from the order form is used to send orders to our customers. Financial information that is collected is used to bill the user for product and services. ("Personal Information")

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart. We use cookies to keep track of your shopping cart. We also collect certain information generated by our server log ("Clickstream Data").

Model Bride maintains a secured area on the Site for transmission of Personal Information and Clickstream Data.

The Personal Information is the property of Model Bride, subject to and protected by the Electronic Communications Privacy Act. Model Bride will not sell, rent, swap, or otherwise disclose you Personal Information to any third party, except as described herein.

Our site contains links to other sites. Model Bride is not responsible for the privacy practices or the content of such Web sites. Nor is Model Bride liable for any disclosure of Personal Information due to errors in transmission or unauthorized acts of third parties.

This web site is created and maintained by Red Galoshes Merchant Network. The network contains a number of Merchants and collects Personal Information and Clickstream Data from users of all of the Merchants' web sites within the network. However, Personal Information is available only to the Merchant(s) with whom the user is doing business. Similarly, Clickstream Data is only available to Merchant's whose web site generated the data. Red Galoshes Merchant Network has access to the Personal Information and the Clickstream Data in the aggregate for purposes of administering the Red Galoshes Merchant Network. Red Galoshes Merchant Network also agrees it will not sell, rent, swap or otherwise disclose your Personal Data to any third party, except as described herein.

Our online surveys, games, contests, subscriptions, and interactive tools ask visitors for contact information (like their email address). We use the contact information from the registration form to send the user the information they requested. Users will not receive additional mailings from us or other companies as a result of providing this information. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

We may use an outside ad company to display ads on our site. These ads may contain cookies. While we use cookies in other parts of our Web site, cookies received with banner ads are collected by our ad company, and we do not have access to, or control over, this information.

Public Forums

We may make message boards available to our users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.


We provide users the opportunity to opt-out of receiving communications from our site whenever we request information about the visitor. Users can remove their information from our database and not receive future communications by sending an email to


Users can change or modify information previously provided by sending an email to

Contacting the Web Site

If you have any questions about this privacy statement, the practices of our network members, or your dealings with this Web site, you can contact: